In 2018, service answered 16k 911 calls…
Stevens County dispatchers answered 83,704 phone calls in 2018, with 16,290 of those calls coming in on 911 lines, according to a press release by the county.
The Stevens County Sheriff’s Office Communications Division serves 2,500 square miles, along with a population of 45,000 people. Their efforts help assist all fire, EMS and law enforcement in the county along with coordination for calls on the east side of Ferry County.
Twelve members of the division bring a combined 156 years of experience to the job, which is a varied and unique kind of work.
Mondays end up being dispatchers busiest day, usually in the afternoon around 4 p.m. They have some tips for people calling in with an emergency.
First, they ask people to know their location when they call in. This can be difficult if traveling down the highway but try your best to give the most information to dispatchers.
Also if you accidentally dial 911, stay on the line to let the dispatcher know if you’re okay. Otherwise, the dispatcher has to take time calling you back to ensure you are safe. If you don’t answer, a law enforcement officer will be sent.
“We had a busy year in 2018, but we continue to strive to meet our 911 mission statement,” Stevens County Emergency Service’s Rick Anderson said. “We have been entrusted to provide the very best level of service to the citizens of Stevens County and our public safety partners. By answering 9-1-1/non-emergency calls in a prompt, efficient and professional manner and dispatching the appropriate response, we help save lives, protect property and assist citizens in their time of need.”
(PRESS RELEASE/Stevens County)