Higher speeds planned for 2017
By Jamie Henneman/The Independent Staff
The local telephone and internet provider, CenturyLink, is planning on upgrading equipment this year with hopes of bringing increased internet speeds to customers in the Chewelah area by 2017.
Marketing and Public Relations Manager Kerry Zimmer said the company is working to reduce “congestion” for their internet services.
“CenturyLink is committed to quality customer service. We are focused on improving and expanding broadband availability whenever possible. We have researched broadband activity in the Chewelah area and are in the process of upgrading equipment,” Zimmer said. “The new equipment will provide congestion relief and is expected to be installed by the early part of 2017.”
Zimmer said CenturyLink currently offers internet services with speeds up to 10mbps and serves approximately 12,000 customers in the Kettle Falls and Chewelah areas. Currently, the company offers high speed internet over fiber with speeds up to 80 mbps in Kettle Falls and up to 25 mbps in Chewelah. Zimmer said CenturyLink will also be “deploying fiber” in outlying areas as well and increasing speeds up to 10 mbps.
Zimmer said customers who may be having internet issues are encouraged to contact CenturyLink.
“We encourage our customers to contact us, using the number on their bills by calling 509-235-3206, should they have any questions,” said Zimmer. “We apologize to our customers for the inconvenience caused by the congestion and are working on addressing the issue.”